Shipping & delivery

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any additional questions or problems, please do not hesitate to contact our customer service department. Below, we explain how your order will be processed and delivered.

Delivery charges

We cover the delivery charges for every order in United Kingdom. All our products are delivered to your home free of charge. There is no minimum order quantity required.

Shipping your order

Have you found the perfect look on our website? Then you'll want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

Here are the average delivery times for all our packages:

- After you place your order, we need 1 to 2 working days to process it. During the week, this is one working day, but if you order on a Friday evening or during the weekend, it may take a little longer.

- Once your order has been processed, it will be shipped and usually takes 4 to 6 working days to be delivered.

Once you have placed an order with us, you can track the arrival of your parcel in a few days. You will receive your personal tracking code by e-mail, which will allow you to track your order via our tracking partner. You can see how it works on our tracking and traceability page.

To ensure that your order is shipped today, you can always contact us by telephone. Our service team will be happy to help you make the right choice.

Delivery of your order

When your order is delivered, you can enjoy your purchase! However, sometimes things can go wrong. Would you like to exchange or return an item? Then visit this page.

Defective product?

That's a shame! Unfortunately, products can be damaged during transport. In that case, we always deliver a new parcel free of charge the first time, but we cannot give you a refund. If it happens again, we will refund the full purchase amount.

Placing an order

The order process at Alvalooks.com is very simple. First of all, you need to go to the product page and add the desired product to your basket. Click on the ‘Add to basket’ button.

It is important to make sure that you have selected the correct variants. If everything is correct, click on the ‘Proceed to checkout’ box. On the information page, enter the correct address details. Make sure that all the information is correct. Once these details have been filled in correctly, you can click on the ‘Proceed to shipping’ button.

On the ‘Shipping’ page, you can check the address details you have entered. It also states that each shipment is completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can proceed by clicking on the ‘Proceed to payment’ box.

• PayPal
  
• Visa
• Mastercard
• American Express

Once you have selected the correct payment method, click on the ‘Finalize order’ box, and you will be redirected to your chosen payment method. Follow the instructions on the respective page to finalize your order. In the unlikely event that you have any problems with your order, you can always contact us.

Lost parcel?

If a parcel is lost or cannot be delivered for logistical reasons, we always send a new parcel first before proceeding with refunds and returns. If the order is not received 60 days after shipment, it can be refunded.

For any other questions, please contact us.

✉️ - info@alvalooks.com
💬 - Frequently asked questions
📱 - +44 7700 104166